30-Day Satisfaction Guarantee
We want you to absolutely love your jewelry purchase from esportsbadminton. If for any reason you’re not completely satisfied, you may return most items within 30 days of delivery for a full refund or exchange.
Return Eligibility
Jewelry items must be:
- In original, unworn condition
- In original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
- Free from alterations, resizing, or damage
- Complete with all certificates, appraisals, and documentation
Non-Returnable Items
- Customized or personalized jewelry
- Items marked as “Final Sale”
- Gift cards or e-gift certificates
- Earrings (for hygiene reasons, unless defective)
- Items showing signs of wear or damage
Return Process
- Contact Customer Service: Email service@esportsbadminton.com with your order number and reason for return
- Receive Return Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and detailed return instructions
- Package Securely: Use original packaging when possible and include the RMA number
- Ship Your Return: Send via trackable shipping method to the address provided
- Inspection and Processing: Returns are inspected within 3-5 business days of receipt
- Refund Issued: Approved refunds processed within 7-10 business days
Refund Options
- Full refund to original payment method
- Store credit (valid for 12 months)
- Exchange for different size or style (if available)
Return Shipping Costs
- Customer responsible for return shipping (unless item is defective or incorrect)
- We recommend using insured, trackable shipping service
- Original shipping charges are non-refundable
- Free return shipping for defective or incorrect items
Defective or Incorrect Items
Contact us immediately at service@esportsbadminton.com if you receive:
- Damaged or defective jewelry
- Wrong item or size
- Missing items from your order
Include photos of the issue. We’ll arrange free return shipping and provide a full refund or replacement.
Resizing and Repairs
We offer professional resizing and repair services for our jewelry. Contact us for quotes and turnaround times.
Late or Missing Refunds
If you haven’t received your refund within 10 business days of approval:
- Check your bank/credit card account
- Contact your financial institution
- Email us at service@esportsbadminton.com for assistance
International Returns
International customers are responsible for return shipping costs, customs duties, and taxes. We recommend using your national postal service for returns.